Several situations can arise during the purchase and installation of our in-stock lines of cabinetry.
This information has been created to help ensure that your project goes smoothly.
Damaged Cabinetry
It is recommended that a responsible party be at the jobsite during a delivery to verify all items have been dropped off and to assist the delivery driver in placement of those items.
If a cabinet carton shows obvious signs of damage, please check the cabinet. If it’s damaged, the driver will take it back. We will arrange to deliver a replacement.
When starting installation, please carefully remove the cabinet from the box. If the cabinet case/box is found to be damaged, please take a photo and contact your salesperson. We can send a replacement and pick up the damaged item. If the cabinet door is damaged, but the cabinet case/box is in good condition, you can install it. We can get a replacement door ordered and sent. A photo will need to be submitted.
Change in Plans or Delivery Errors
Please make the installer aware that any changes to the original plan for the cabinet layout may require a cabinet to be returned or exchanged. We will only be able to issue a credit if the item is new in the box and the box is in its original condition. (It can’t be taped up with duct tape or packing tape.)
To avoid potential issues, please check that the items you have will fit the space as needed before opening any of the boxes. At that stage, you can contact your salesperson and arrange for the necessary changes to be made.
Please inspect the items before opening them to ensure the model numbers on the labels match the invoice copy. If it is determined that an error was made in order-entry or the wrong item was delivered, please contact the salesperson or delivery manager. We will arrange for the correction to be made.
Items Picked Up in Store
If you are picking up your order in store, please check the invoice carefully to make sure each item is loaded and in good condition. A copy of the invoice must be signed indicating the order is complete before leaving. If possible, please call ahead to let the warehouse know you’re on your way to pick up. That communication will help expedite the process.
Return Goods Authorization
If you have items to be returned, please contact your salesperson. They will complete an RGA (return goods authorization form). They will ask about the condition of the item(s).
If a replacement item(s) is needed, that item will be invoiced to the customer. The returned item(s) will be inspected before a credit is issued to offset the charge.
If a return is made with no further transactions, the item(s) will be inspected before a credit is issued back to the customer.
If you return the item to the front sales counter, your transaction will be completed pending inspection of the item.
We strive to offer you the very best quality of products and services. Thank you for your business.
